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Frequently Asked Questions
1. General information, freight forwarding
ECW is a full service warehouse 3PL and freight forwarder. ECW can manage all your supply chain needs after manufacturing, from warehousing, labeling and shipment preparation to freight forwarding by Air or Sea.
We are located in Shenzhen China next to one of the largest ports in China. We also are within 100km of both Guangzhou and Hong Kong which serve as major logistic centers in Southern China.
Yes you can release orders in three different methods. Manually entering the order, uploading a CSV of orders or connecting to our dashboard through API.
We work with Shopify, Amazon, WooCommerce, Wish, Aliexpress
We don't have any minimum order quantity. We support businesses in all stages of growth
We will process your orders within 24 hours of receipt
We work with many partner warehouses around the world to forward your freight to your intended destination.
Freight forwarders in China are able to more quickly and efficiently connect with your factory and get your products onto a ship or plane as fast as possible. We can help you act as your eyes on the ground in China. We also typically offer more competitive shipping rates than companies located locally in the US or Europe.
We accept bank or wire transfers. We don’t accept credit cards because international transaction fees are high and we prefer to pass on the fee savings to our customers by providing more competitive shipping rates.
For new customers we require payment before shipment. For customers we have cooperated for 6 months or more we can offer payment terms.
Yes, we have a dashboard where you can monitor your inventory fluctuations on a daily basis
We are not able to handle products that require refrigeration as we do not have refrigeration in our warehouse
You can contact us through email at [email protected], or by entering your information on the contact forms on our website
2. Shipment process
Yes we can receive shipments directly from your manufacturer. If your purchase terms with your factory are EXW then we can help you to pick up your products from your factory if necessary.
For D2C shipments we will ship your products within 24 hours. For Sea Freight shipments we will arrange the shipment within three days, and ship departure will be within one week. For Air Freight we will load your products on a plane departure within three days
We only charge outbound fees and no inbound fees to make things simple. If you use our freight forwarding services then we also do not charge outbound carton fees
Choosing the best mode of transportation is a balance between the delivery time requirements and the cost. We work with our customers to provide several shipment methods of different speeds and cost to choose from. This helps our customers to choose the best option for their current situation and business needs.
We help many of our customers to consolidate containers from many of their factories to save on shipping costs. If you use our freight forwarding services then we provide a highly discounted rate for providing this service.
Yes, you can enter an order in our system as pickup and we will hand off your products to your customers shipper.
We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.
Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It’s also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.
Yes we can help you add stickers or put inserts into your packages for special sales promotions that you may run from time to time.
Frequently Asked Questions
1. General information, freight forwarding
ECW is a full service warehouse 3PL and freight forwarder. ECW can manage all your supply chain needs after manufacturing, from warehousing, labeling and shipment preparation to freight forwarding by Air or Sea.
We are located in Shenzhen China next to one of the largest ports in China. We also are within 100km of both Guangzhou and Hong Kong which serve as major logistic centers in Southern China.
Yes you can release orders in three different methods. Manually entering the order, uploading a CSV of orders or connecting to our dashboard through API.
We work with Shopify, Amazon, WooCommerce, Wish, Aliexpress
We don't have any minimum order quantity. We support businesses in all stages of growth
We will process your orders within 24 hours of receipt
We work with many partner warehouses around the world to forward your freight to your intended destination.
Freight forwarders in China are able to more quickly and efficiently connect with your factory and get your products onto a ship or plane as fast as possible. We can help you act as your eyes on the ground in China. We also typically offer more competitive shipping rates than companies located locally in the US or Europe.
We accept bank or wire transfers. We don’t accept credit cards because international transaction fees are high and we prefer to pass on the fee savings to our customers by providing more competitive shipping rates.
For new customers we require payment before shipment. For customers we have cooperated for 6 months or more we can offer payment terms.
Yes, we have a dashboard where you can monitor your inventory fluctuations on a daily basis
We are not able to handle products that require refrigeration as we do not have refrigeration in our warehouse
You can contact us through email at [email protected], or by entering your information on the contact forms on our website
2. Shipment process
Yes we can receive shipments directly from your manufacturer. If your purchase terms with your factory are EXW then we can help you to pick up your products from your factory if necessary.
For D2C shipments we will ship your products within 24 hours. For Sea Freight shipments we will arrange the shipment within three days, and ship departure will be within one week. For Air Freight we will load your products on a plane departure within three days
We only charge outbound fees and no inbound fees to make things simple. If you use our freight forwarding services then we also do not charge outbound carton fees
Choosing the best mode of transportation is a balance between the delivery time requirements and the cost. We work with our customers to provide several shipment methods of different speeds and cost to choose from. This helps our customers to choose the best option for their current situation and business needs.
We help many of our customers to consolidate containers from many of their factories to save on shipping costs. If you use our freight forwarding services then we provide a highly discounted rate for providing this service.
Yes, you can enter an order in our system as pickup and we will hand off your products to your customers shipper.
We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.
Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It’s also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.
Yes we can help you add stickers or put inserts into your packages for special sales promotions that you may run from time to time.
Frequently Asked Questions
1. General information, freight forwarding
ECW is a full service warehouse 3PL and freight forwarder. ECW can manage all your supply chain needs after manufacturing, from warehousing, labeling and shipment preparation to freight forwarding by Air or Sea.
We are located in Shenzhen China next to one of the largest ports in China. We also are within 100km of both Guangzhou and Hong Kong which serve as major logistic centers in Southern China.
Yes you can release orders in three different methods. Manually entering the order, uploading a CSV of orders or connecting to our dashboard through API.
We work with Shopify, Amazon, WooCommerce, Wish, Aliexpress
We don't have any minimum order quantity. We support businesses in all stages of growth
We will process your orders within 24 hours of receipt
We work with many partner warehouses around the world to forward your freight to your intended destination.
Freight forwarders in China are able to more quickly and efficiently connect with your factory and get your products onto a ship or plane as fast as possible. We can help you act as your eyes on the ground in China. We also typically offer more competitive shipping rates than companies located locally in the US or Europe.
We accept bank or wire transfers. We don’t accept credit cards because international transaction fees are high and we prefer to pass on the fee savings to our customers by providing more competitive shipping rates.
For new customers we require payment before shipment. For customers we have cooperated for 6 months or more we can offer payment terms.
Yes, we have a dashboard where you can monitor your inventory fluctuations on a daily basis
We are not able to handle products that require refrigeration as we do not have refrigeration in our warehouse
You can contact us through email at [email protected], or by entering your information on the contact forms on our website
2. Shipment process
Yes we can receive shipments directly from your manufacturer. If your purchase terms with your factory are EXW then we can help you to pick up your products from your factory if necessary.
For D2C shipments we will ship your products within 24 hours. For Sea Freight shipments we will arrange the shipment within three days, and ship departure will be within one week. For Air Freight we will load your products on a plane departure within three days
We only charge outbound fees and no inbound fees to make things simple. If you use our freight forwarding services then we also do not charge outbound carton fees
Choosing the best mode of transportation is a balance between the delivery time requirements and the cost. We work with our customers to provide several shipment methods of different speeds and cost to choose from. This helps our customers to choose the best option for their current situation and business needs.
We help many of our customers to consolidate containers from many of their factories to save on shipping costs. If you use our freight forwarding services then we provide a highly discounted rate for providing this service.
Yes, you can enter an order in our system as pickup and we will hand off your products to your customers shipper.
We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.
Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It’s also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.
Yes we can help you add stickers or put inserts into your packages for special sales promotions that you may run from time to time.
Frequently Asked Questions
1. General information, freight forwarding
ECW is a full service warehouse 3PL and freight forwarder. ECW can manage all your supply chain needs after manufacturing, from warehousing, labeling and shipment preparation to freight forwarding by Air or Sea.
We are located in Shenzhen China next to one of the largest ports in China. We also are within 100km of both Guangzhou and Hong Kong which serve as major logistic centers in Southern China.
Yes you can release orders in three different methods. Manually entering the order, uploading a CSV of orders or connecting to our dashboard through API.
We work with Shopify, Amazon, WooCommerce, Wish, Aliexpress
We don't have any minimum order quantity. We support businesses in all stages of growth
We will process your orders within 24 hours of receipt
We work with many partner warehouses around the world to forward your freight to your intended destination.
Freight forwarders in China are able to more quickly and efficiently connect with your factory and get your products onto a ship or plane as fast as possible. We can help you act as your eyes on the ground in China. We also typically offer more competitive shipping rates than companies located locally in the US or Europe.
We accept bank or wire transfers. We don’t accept credit cards because international transaction fees are high and we prefer to pass on the fee savings to our customers by providing more competitive shipping rates.
For new customers we require payment before shipment. For customers we have cooperated for 6 months or more we can offer payment terms.
Yes, we have a dashboard where you can monitor your inventory fluctuations on a daily basis
We are not able to handle products that require refrigeration as we do not have refrigeration in our warehouse
You can contact us through email at [email protected], or by entering your information on the contact forms on our website
2. Shipment process
Yes we can receive shipments directly from your manufacturer. If your purchase terms with your factory are EXW then we can help you to pick up your products from your factory if necessary.
For D2C shipments we will ship your products within 24 hours. For Sea Freight shipments we will arrange the shipment within three days, and ship departure will be within one week. For Air Freight we will load your products on a plane departure within three days
We only charge outbound fees and no inbound fees to make things simple. If you use our freight forwarding services then we also do not charge outbound carton fees
Choosing the best mode of transportation is a balance between the delivery time requirements and the cost. We work with our customers to provide several shipment methods of different speeds and cost to choose from. This helps our customers to choose the best option for their current situation and business needs.
We help many of our customers to consolidate containers from many of their factories to save on shipping costs. If you use our freight forwarding services then we provide a highly discounted rate for providing this service.
Yes, you can enter an order in our system as pickup and we will hand off your products to your customers shipper.
We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.
Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It’s also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.
Yes we can help you add stickers or put inserts into your packages for special sales promotions that you may run from time to time.